Terms, Conditions and Reservation Policies — Hotel Posada la Noria
General Company Information:
Legal name: Posada la Noria S.A. de C.V.
Tax ID (RFC): PNO990531MU2
Address: Hidalgo y Carretera Panamericana No. 1016, Sombrerete Centro, ZIP 99100, Sombrerete, Zacatecas, Mexico.
Customer service: +52 433 935 1190
Email: posadalanoria@hotmail.com | facturaposadalanoria@hotmail.com
1. Acceptance of Terms
By making a reservation through our official website, the Reservatio booking engine or by telephone, guests expressly accept the policies, terms and service conditions established in this document by Posada la Noria S.A. de C.V.
2. Reservation and Payment Policies
Reservation guarantee: Every reservation requires payment confirmation or a credit card guarantee to be considered confirmed.
Rates and taxes: All rates displayed on the official website include applicable taxes (VAT and lodging tax — ISH). Rates are expressed in Mexican pesos (MXN).
Accepted payment methods: Bank deposit, electronic transfer, credit/debit cards (Visa and MasterCard), and cash directly at reception.
Occupancy and children:
Single Room: Maximum 2 adults and 1 child (up to age 14).
Double Room: Maximum 4 people.
Suites (Junior & Master): Standard occupancy of 2 adults.
3. Check-In and Check-Out Times
Check-In: From 3:00 PM. Each guest must present valid official identification and settle any outstanding balance.
Check-Out: By 12:00 PM. Departures after the deadline are subject to availability and additional charges.
Reception: Open 24 hours. Staff are available for assistance and overnight check-in with prior notification.
4. Cancellation and Modification Policies
Free cancellation: To receive a refund or cancel without penalty, guests must notify the hotel in writing or by telephone at least 48 hours before arrival (depending on the season).
Late cancellation or no-show: Failure to arrive on the reserved date or cancellation after the permitted deadline incurs a charge equivalent to the first night's stay.
Early departure: Leaving before the scheduled departure date does not entitle guests to a partial refund unless expressly authorized by management.
5. House Rules and Consideration for Others
Pet policy: For hygiene and the comfort of all guests, pets are not allowed on the premises.
Smoke-free spaces: In accordance with environmental and health legislation, smoking is strictly prohibited inside rooms and enclosed hotel areas. A deep-cleaning penalty will be charged for violations.
Free parking: The hotel provides private outdoor parking at no charge. The hotel is not responsible for valuables left inside vehicles.
Property damage: Damage to furniture, linens or room facilities caused by improper use will be charged to the responsible guest before departure.
6. Restaurant Service
The hotel restaurant offers à la carte service. Opening hours:
Monday–Friday: 6:00 AM–9:45 PM
Saturday: 7:00 AM–9:45 PM
Sunday: 8:00 AM–2:00 PM
7. Electronic Tax Invoices (CFDI)
Guests requiring a tax invoice must request it at check-out or send their complete tax details (Constancia de Situación Fiscal) and reservation number to facturaposadalanoria@hotmail.com within the same month as their stay.